Armadillo & Co | FAQ about our range of handcrafted rugs | Contact us.

FAQ

We only use natural fibres for our indoor collections, including wool, jute and cotton. Our Sierra, Braid, Sherpa and Kalahari rugs are made from a blend of wool and viscose, which is a man-made fibre derived from wood pulp, to make the product lighter and silkier. Rugs from our Indoor Outdoor Collection are made from recycled PET fibres.

Flat weave rugs are an excellent choice for people with dust allergies. Unlike carpet, flat weave rugs have a very low or flat profile and no pile, so fewer allergens get stuck in the fibres. Flat weaves also allow dirt or dust to fall through the weave, rather than sitting on the top as happens with carpet. Since the rugs aren’t fixed to the floor, you are able to clean underneath them. Regular cleaning is still highly recommended for flat weave rugs to remove any dust that settles on the rug. A weekly vacuum with a vacuum cleaner with a HEPA filter will eliminate dust mites and help rugs to look newer for longer. Cleaning under rugs each week is also necessary, since any leftover dust will work its way through to underneath. Dust allergy websites recommend vacuuming the whole underside of rugs. Jute fibre is naturally dust mite resistant and has anti-microbial properties.

Our rugs are handmade on looms by traditional artisans in India. Different weaving techniques and weights of yarn create variations in the finished styles and designs. Our production is based on the IFAT Fair Trade Standards and each rug comes with a KALEEN label issued by the Carpet Export Promotion Council of India and a Care & Fair label certifying that child labour was not used in their manufacture. Armadillo & Co also works alongside India’s Care & Fair Program to provide health and educational support to families working in the rug production area. We are a supporter and member of the Fair Trade Association of Australia and New Zealand.

The 10 principles of Fair Trade are:

1. Creating opportunities for economically disadvantaged producers
2. Transparency and accountability
3. Fair Trading Practices
4. Payment of a Fair Price
5. Ensuring no Child Labour and Forced Labour
6. Commitment to Non Discrimination, Gender Equity and Freedom of Association
7. Ensuring Good Working Conditions
8. Providing Capacity Building
9. Promoting Fair Trade
10. Respect for the Environment

Our rugs are individually produced on looms hand-powered by traditional artisans. No mechanical assistance is used during the weaving process except for the zigzag stitching on our Braid rug, which is done with a manual sewing machine. By making our rugs by hand, Armadillo & Co has chosen to embrace the organic natural variation that is evident. Machine-made rugs are more likely to appear ‘perfect’ but lacking in unique character, while individual weaving techniques give handmade rugs their distinctiveness like the beauty marks of a truly unique, one-off artwork.

For a hard surface, we recommend a non-slip underlay to ensure your safety and provide extra comfort.

Ensure the underlay is cut approximately 5cm smaller than the rug size on all sides. Clean the floor where the rug will lay, so that it is free of dust, wax and grease. Place the underlay on the floor and carefully roll the rug out into position. If the underlay is in many pieces, lay them together with no overlap before placing the rug. Do not use underlay on newly laid textile flooring, ceramic tiles, porous flooring or wooden flooring. Newly sealed floors must be completely dry and cured. We recommend a curing period of at least 4 weeks before the installation of any underlay.

Heavy furniture will cause flattening. Use furniture caps and rotate your rug regularly to minimise indentation.

Yes, we call these pop ups. Depending on the type of rug, you may see a strand of fibre sticking up from the rug. These will occur occasionally as the rug settles. Trimming of pop ups is usually required every couple of weeks for the first few months, but they should slow down as the rug settles into position.

Shedding and pilling are a normal behaviour of this rug and it will settle down over time. Both synthetic and wool rugs can experience some shedding or pilling. This is also a characteristic of all fine wool rugs. Shedding or pilling is not considered a manufacturer’s defect for hand made rugs. The type of yarn used in the Sierra will shed and may pill depending on its use and maintenance. Pilling can occur due to traffic, moving of furniture, vacuuming or other mechanical agitation. If you are concerned about pilling on your rug, these steps can reduce it:

Vacuum your rug before de-pilling it.

Use scissors or a shaver to de-pill your rug as you would a jumper. Pay attention while you work and use caution when removing the fibre balls to avoid destroying the construction of the rug underneath.

Work in small sections on large rugs. Block out a 1-by-1-metre area for the area you want to de-pill. Trim the pills from the carpet with scissors (or a shaver) from the top corner of the section down its length.

Repeat across the width of the first area. Periodically stop to remove any fibres that might clog the shaver.

Repeat across the entire rug.

We recommend vacuuming your rug before any dirt is embedded, ideally twice a week. It is best to use a vacuum with a motorised head (such as a Dyson™), except for Sierra and Sherpa as well as the Perennial Collection – these should not be vacuumed with a rotating head. If you get mud on your rug, it is usually best to allow it to dry and then gently brush if off, followed by thorough vacuuming. We do not recommend high temperature steam cleaning as this can shrink or expand the rug fibres. We recommend Host Carpet Cleaning Kit for regular maintenance; you can purchase this though our website. For larger soiled areas please refer to a specialist carpet cleaner.

Although the rugs have the look and feel of wool, they have exceptional durability and stain resistance, and cleaning is just a quick hose down. Vacuum your rug regularly to prevent a build up of dirt and pollen, which if left on the rug can encourage mould growth. These rugs are not machine-washable. Do not dry clean or use harsh chemicals that could damage of fade your rug.

If the rug is exposed to chlorinated or salt water, use plenty of fresh water to rinse. Ensure the rug is completely dry before placing beneath furniture. If the rug remains in an uncovered area outdoors and is subject to rain or heavy dew, it should be allowed to dry front and back as dampness can cause some fibre breakdown over time.

If the corner of your rug curls up, lightly spray both sides of the curled area with water, then roll it back on itself in the opposite direction and leave for 10 minutes. Flatten it out and put a heavy weight on it for a few hours.

For extended periods of non-use, keep the rug dry and rolled up in a covered, shaded area to protect against unnecessary fading.

The golden rule is to attend to the spill or stain as quickly as possible to minimise the risk of permanent damage. Liquid Spills: Place a colourfast cloth or paper towel over the spill and apply reasonable pressure to draw up as much liquid as possible. If the stain is still apparent, you will need to repeat the process and if necessary moisten with water or a solution of mild detergent (ideally wool detergent). Ensure you remove all traces of the detergent by diluting the stained area with minimal water and then draw as much of the liquid up as possible again. You can cover it with a colourfast cloth and weigh down the area for a few hours. Never saturate or vigorously rub the stain. Solids: First remove the solids with a spoon, knife or brush taking care not to brush too harshly. Moisten the affected area with a diluted wool wash or mild detergent and soak up this liquid with a colourfast cloth as outlined above. Never mix different cleaning solutions. Cleaning chemicals can react unpredictably with each other, and it is best to consult a professional when you are unsure of the outcome. View stain cleaning guide.

Yes, for all custom size rugs and runners, contact your preferred stockist, interior designer or sales representative for a quote. For all runners over 2m long, we highly recommend a latex backing as this will help to lock the rug into shape and reduce rug movement.

Because our products are handmade, we do not recommend them for stairway runners.

All natural products and fibres will be affected in some way by the sun. There is no hard and fast rule – the amount of sun and its intensity are the most obvious factors to consider. Colours may fade and some natural fibres may even darken when exposed to direct sunlight. Rotate your rugs to minimise damage caused by direct sun.

All the rugs in the Indoor Outdoor Collection are designed for use outdoors and in sunny areas.From the Earth Collection, we recommend a natural or lighter coloured rug for high sunlight areas. Regularly rotating your rug will help to minimise any noticeable effects. For more specific advice on a particular environment, please speak to your preferred stockist, interior designer or sales representative.

Armadillo & Co rugs are durable but will require maintenance to keep them looking good. You can expect a rug from our Classic Collection to last for at least 5 years, provided it is well-maintained and used in a residential environment (less in high-traffic areas). Rugs from our Heirloom Collection, if properly looked after, can be expected to last for decades.

This is a rubber like product that is painted onto the underside of the rug or runner to form a protective barrier. This helps maintain the shape and prevent the rug slipping for added safety. For very slippery surfaces, we also recommend using a separate underlay for additional grip.

We use only the highest quality dyes to maintain colour consistency and reliability. Depending on the colour dyed and the yarn, different products are used to offer the best product possible. All of these are free of harmful benzene. We also use many undyed natural fibres in our range.

Size can vary by 3% from the dimensions ordered. We recommend that, if you need a specific size and tolerance, the product is custom made so it can be cut to the exact size, latex backed and hand bound on all edges. The extra work carries a surcharge, but does allow for accuracy. Every effort is made to ensure there is minimal colour variation however some can be expected (5% is the Australian Standard for Carpet Colour Variation).

All rugs from the Indoor Outdoor Collection can be used outdoors. The other collections have not been treated or designed for outside use. Direct sunlight is one of the most damaging factors to natural fibres, so exposure to the elements will dramatically reduce the lifespan of your rug.

Most people are very comfortable with wool, as it is a fibre we know and love. We source our wool from all over the world, including New Zealand, India, Argentina and Europe. Wool feels luxurious, is easy to care for, has good natural stain resistance and helps to absorb sound.

Jute is a hardwearing, durable yet supple fibre suitable for both residential and light commercial spaces. It softens with use and is perfect for usage from family-friendly floor coverings to inviting office interior accents.

Both of these natural fibres are practical as well as beautiful, so the choice simply comes down to which rug you like best and is more suitable to your needs.

If you want a rug for outdoor use, we designed the Indoor Outdoor Collection specifically for this purpose. Made from recycled PET, this polyester fibre looks and feels like wool, so none of the aesthetic or texture is lost. It is easier to clean and is hardwearing for busy households and high-traffic areas.

To find your nearest stockist, use our stockist locator. All of the stockists we list on our website have received extensive training about our range and have the complete rage of samples available for you to see in person. If you are an interior designer, trade professional or shop wishing to stock our products, you can apply for an account with us by completing the sales and distribution form here.

You can find the RRP for all stock rugs on our Product Pages. If you are purchasing from your local stockist, please contact them for the current pricing. We charge freight for items sold through our website, so we highly encourage you to purchase through your local stockist. Custom rugs will need to be quoted by your interior designer or stockist.

You may return a product within 14 days of purchase for a refund or exchange provided it is in unused condition with all original packaging. Shipping will not be reimbursed and the return shipping will be at your expense. 10% of the RRP price of the rug will be charged for the restocking fee. We will not accept any returns of any sale items.

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