Delivery & Shipping
Our warehouse team will be preparing your order and they will dispatch it from our warehouse WITHIN TWO WORKING DAYS after your purchase. Once your order has been dispatched, you will receive an automatic email from FEDEX with the tracking details so you can follow the status of your delivery (please allow 3-5 working days for delivery via FEDEX Standard Delivery). All items will be shipped via courier and will need to be signed for.
Please note that FEDEX will only deliver during business hours Mon-Fri 9am-5pm and cannot confirm an exact time/day for delivery. Delivery is deemed to be effective when the delivery company receives a signed receipt or delivery docket confirming that the goods were received. If the packaging is damaged, please do not sign the delivery docket and contact our customer service immediately. If the delivery is attempted to your address and no one is able to sign for it, then the delivery company will transfer it to a nearby depot and leave a card with a number to call to arrange a re-delivery.
If you prefer for the parcel to be left at your delivery address in your absence, please email firstname.lastname@example.org to confirm your order number and include in the body of your message “Authority to Leave” including any other special delivery notes.
Unfortunately, we cannot guarantee that the person making the delivery will specifically follow the location instructions. It is important to consider that if you give us authority to leave the consignment in your absence then we can no longer guarantee that you will receive your consignment, nor the other factors that can affect your parcel whilst it is sitting unattended – like rain, dirt, damage, theft etc. In this situation, we can only guarantee delivery and quality up to the point that the track and trace tells us the goods were left for you.
For Domestic US shipping (contiguous 48 states only):
Minimum charge $50
For all purchases over $200, freight will be 10% of purchase value (excluding tax) with no maximum cut off.
For Alaska, Hawaii and International – this will be calculated at checkout.