Armadillo Rugs | Work for a global brand | Sydney, Melbourne, Brisbane, LA, NYC

Online & Retail Sales Consultant – NSW Australia

About Us

Armadillo is a truly sustainable company – for the good of the world we live in and all who journey with us. Our rugs lie lightly on this earth.

Founded in 2009 we are an Australian born company, with showrooms in Sydney, Melbourne, Brisbane, Los Angeles, New York and San Francisco.

Our rugs are handcrafted by artisans in India, Nepal and Turkey using natural materials and energy-efficient processes, designed to counteract today’s throwaway culture and stand the test of time. As a certified B Corp, we hold ourselves to the highest standards of sustainability, social responsibility and transparency.

To us, giving back is the only way forward. We donate 10% of net profits from each rug sold to The Armadillo Foundation, the philanthropic arm of our business, which is dedicated to improving lives in underprivileged communities through education, health care and environmental initiatives.

How We Work

As a purpose-driven company, guided by integrity, Armadillo is committed to cultivating the very best talents in their fields. Our workplace is open and inclusive, valuing teamwork and collaboration as well as celebrating individual strengths. We are committed to each other, our work and the wider community – and our hope is to be joined by those who are enthusiastic not just about what we do, but why we do it.

Purpose of the Role

We are seeking a confident and proactive Online & Retail Sales Consultant, who will be working towards sales targets and will be responsible for driving and managing all online sale inquiries. This role will be situated in our current Showroom in Surry Hills.

About the Role

Online Sales Consultant

  • Provide online customer service and advice through the web chat function, including product information, design advice and customer troubleshooting
  • Conduct virtual design consultations, through email, video and over the phone to provide recommendations of suitable products to suit a customer’s space
  • Manage national online sampling program, from ordering through to mail distribution
  • Oversee sample management and replenishment
  • Compile online sales data analytics, interpretation and presentation
  • Ensure the online store is accurate and functioning as expected
  • Manage online sales from the backend

Retail Sales Consultant

  • Greet all clients arriving at the showroom to ensure a positive brand experience
  • Answer incoming telephone calls to the showroom, including quotations and order entry
  • Ensure display of the showroom is upheld to company presentation standards
  • Conduct product presentations to retail clients
  • Assist with daily showroom deliveries
  • Assist with local showroom events

About You

  • Passion for the A&D industry
  • Dedication for creating positive customer experiences
  • Pro-active and responsive customer service skills
  • Ability to work in a fast-paced environment
  • Thorough understanding of interior design and decorating expertise
  • Strong written and verbal communication skills

Our people have made Armadillo the brand it is today and as such, we have created a supportive and stimulating environment that nurtures the personal and professional growth of employees at all levels. We embrace fair workplace practices, equal employment opportunity, cultural diversity, and health and wellbeing. We also proudly offer our employees:

  • Flexible work arrangements
  • An Employee Assistance Program
  • An annual career development fund
  • A health & wellbeing allowance
  • Additional leave days for community volunteering
  • Generous staff discounts

If you are looking for the opportunity to evolve your career with a successful global and ethical business, we encourage you to apply now. Please submit the following to Dee at careers@armadillo-co.com.

  • Your resume; and
  • A one-paragraph bio about who you are and what makes you jump out of bed in the morning.

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