Armadillo Rugs | Work for a global brand | Sydney, Melbourne, Brisbane, LA, NYC

Online & Retail Sales Consultant – VIC

About the Role 

We are seeking a confident and proactive Online & Retail Sales Consultant, who will be responsible for driving and managing all online sale inquiries and providing an exceptional customer experience for retail clients. This role will be situated in our Showroom in Richmond, and later in our new Showroom in Fitzroy once it is established.

Key Tasks – Online Sales Consultant

  • Provide online customer service and advice through the web chat function, including product information, design advice and customer troubleshooting
  • Conduct virtual design consultations over email, video and telephone to provide product recommendations to suit a customer’s space
  • Manage the national online sampling program, from ordering through to mail distribution and returns
  • Oversee sample management and replenishment
  • Conduct online sales data analytics, interpretation and presentation
  • Ensure the online store is accurate and functioning as expected
  • Manage online sales from the backend

Key Tasks – Retail Sales Consultant

  • Greet all clients arriving at the showroom to ensure a positive brand experience
  • Answer incoming telephone calls to the showroom, including quotations and order entry
  • Ensure display of the showroom is upheld to company presentation standards
  • Presentation of product to retail clients
  • Assist with daily showroom deliveries
  • Assist with local showroom events

About Us

Founded in 2009, Armadillo is driven by ethics as well as aesthetics. Our rugs are made with natural materials and sustainable processes, designed to counteract today’s throwaway culture and stand the test of time. The first Australian rug brand to become a Certified B Corporation™, we hold ourselves to the highest standards of transparency, environmental performance and social responsibility to make a lasting difference in both the home and the world around us.

The company’s head office is based in Sydney, Australia, with showrooms in Sydney, Melbourne, Brisbane, Los Angeles and New York City. All of our rugs are produced in India, where we employ approximately 2,000 artisans across different specialties.

Armadillo is a truly sustainable company – for the good of the world we live in and all who journey with us. Our rugs lie lightly on this earth.

About You

We are searching for a dynamic sales professional, who can demonstrate high levels of the following:

  • Passion for the A&D industry
  • Dedication to creating positive customer experiences
  • Agility and time management
  • Previous experience in the design industry is preferred


  • Positive and welcoming company culture
  • Flexible working arrangements
  • Employee Assistance Program
  • Health & Wellbeing Allowance
  • Investment in your personal career development
  • Volunteer days
  • Generous staff discount

This is a rare and exciting opportunity to join a global, ethical brand. We genuinely care about our people, embracing Equal Employment Opportunity and fair workplace practices. We are committed to Workplace Health & Safety, and cultural diversity.

If this role sounds like you, we would love to hear from you. Please submit your resume and cover letter to Dee at

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